New Way to Get More Direct Bookings for The Hospitality Industry and It’s Trending

With the pandemic impacting hotel business, Guests are looking at different ways to connect the property to get an instant replies and confirmation. Typically, guest journey begins with searching hotels on internet and Google is most widely used search engine worldwide. Imagine getting an opportunity to interact with your guests and engaging with them digitally via text messages, smart buttons, beautiful pictures and videos and helping them to solve their query instantly with 24* 7 supports without manual intervention and finally converting your customers into direct booking.

Google Business Messaging integration (GBM) is new trend which is widely adopted to answer the customer queries across the globe. With Tripdairy and GBM integration, it become more flexible and provide additional benefits with customizable automated response for all questions related to your hotel’s guests from pre-booking to post check in and expanding this to upselling ancillary services such as gym, spa and F&B and leading to profits which consequently mean a better experience for your guests.

Furthermore, it provides you complete data analytics for every conversation guests have which help hoteliers to understand their guest in much better way and getting information such as where guests are spending most of their time, and which facilities they are using most frequently and finally adding new services that can be profitable in upcoming years.

It also provides daily reports along with customer’s name, phone number, email and chats that lead to converting incognito customers into direct booking instantly.

Guests can send text messages to hotels directly from their search results even before they visit your website. Sending a “Message” is the newest call-to-action in Google’s Business Messaging which gives you an opportunity to connect with your potential guests directly. Guest needs quick answer for their questions which is one of the main differentiator between getting a direct booking and losing it out. With Tripdairy, it is much easier as it is able to understand the intent of questions and can make decision on what to be answered. For example: “Is early check in possible”or “what is check in time” are two different questions.

It’s also worthy to note Kamat Hotels India Ltd. Or KHIL has deployed “Tripdairy: A Perfect Virtual Intelligent Assistant” for all of their 12 properties and converting customers into direct booking with zero commission.

Upperdeck Resort, Lonavala was looking for a solution which can boost their existing customer experience and engagement. With Tripdairy-GBM, they are improving overall revenue and providing instant solution to their guests.

Have you optimized your Google Business Messaging (GBM) profile? Not yet!

Then, you’re probably missing out on lots of business opportunities than you think!

Integrating Tripdairy with your GBM is easy and involves no effort to set it up. Just reach us at and all be done by us.